Terms and conditions

Welcome to AynulYaqeen Academy https://aynulyaqeen academy.com/, your trusted online academy for learning the Quran, Islamic Studies, and the Arabic language. This Agreement is here to guide you in your experience with AynulYaqeen Academy and our services. Whether you’re a student, parent, or teacher, we want you to feel welcomed and secure as you embark on your educational journey with us. Please take a moment to read these terms carefully.

About the Academy and Our Services

AynulYaqeen Academy is committed to fostering a love for the Quran, Islam, and Arabic. Our experienced Muslim teachers specialize in Quranic sciences, Islamic studies, and Arabic language instruction.
We offer a range of courses, including:
- Quran Courses: Recitation, Tajweed, Memorization, Ijazah
- Arabic Courses: Arabic for the Quran, Egyptian Colloquial Arabic, Arabic Basics, Advanced Arabic
- Islamic Studies: Aqeedah, Hadith, Fiqh, Seerah, Islamic History
We recognize that every student is unique. You have the option to choose a specific area of focus course or collaborate with us to create a perso

Our Commitment to Quality Education

The Prophet Muhammad ‫ﷺ‬ said: “Allah loves that when any of you does a job, he perfects it.”. This hadith motivates us to provide high-quality education. We record classes for internal quality assurance, ensuring our teachers excel and our curriculum reflects authentic Islamic teachings. To respect the privacy of both teachers and students, recordings by students (audio or video) are not permitted. Thank you for your understanding and trust in advance.

Punctuality and Time Commitment

Valuing time is a noble virtue in Islam, and we appreciate your cooperation in creating a respectful learning environment.
- Each month, we will help you set your lesson schedule via WhatsApp or your preferred method. Please accept the calendar invitations for your classes and set reminders (e.g., 30 minutes prior) to ensure you’re prepared and on time.
- Please, join the virtual classroom at least two minutes early with all required materials. Classes will start promptly, and if you are absent, the teacher will wait for 15 minutes before marking the class as missed. Teachers are not required to
extend sessions due to late arrivals.
- If your teacher is absent at the scheduled time, please contact us immediately to resolve the issue. We are committed to making your learning journey productive.

Class Cancellations and Absences

We understand that unexpected situations can arise. If you can’t attend a class, please notify our support team at least four hours in advance.

1- Student Absences:
A) Excused absences:

We consider the following as excused absences:
● Illness
● The loss of an immediate family member (may Allah have mercy on them)
● Essential appointments (e.g., medical)
● Unavoidable work or school conflicts (with prior notice)
● National holidays
● Unexpected technical issues (internet, Zoom, computer problems)
If you have an excused absence, you can either receive a full refund for the missed session(s) or reschedule your class within one week. Remember, excused absences cannot exceed 25% of your total classes for the course.

B) Unexcused Absences:

Absences not covered by the specified categories or without at least 4 hours’ notice will be considered unexcused. In these cases, rescheduling or refunds are not available. Thank you for your understanding, as this policy ensures fairness for everyone.

2- Teacher Absences:

If a teacher cannot attend a class due to unforeseen circumstances, we will minimize disruption to your learning. We will reschedule your session within one week at a convenient time for you, free of charge. If a suitable time cannot be arranged, we will provide a full refund for the missed class.We are dedicated to treating you fairly and ensuring a smooth learning experience.

Group Classes

We offer group classes with up to five students for a collaborative learning experience. If you’re interested in joining, please let us know when you enroll. For excused absences, we cannot reschedule missed classes, but we will refund the fee for
that session.

Class Etiquette and Student–Teacher Relationship

At AynulYaqeen Academy, we work hard to cultivate an environment grounded in Islamic values, mutual respect, and professionalism.
- All conversations between students and teachers should remain professional and focused on the course material.
- Sharing personal information is strictly prohibited for everyone’s safety.
- Teachers are not permitted to request personal information, favors, gifts, or financial assistance from students under any circumstances.
- For your protection and to uphold our quality standards, students and teachers are not allowed to conduct private lessons outside the Academy’s platform.
- If you have any concerns or complaints about a teacher’s conduct or any breach of professional boundaries, please contact us immediately by email. We take these matters very seriously.
- Please note that the Academy cannot be held responsible for any losses incurred if these policies are disregarded.
Your trust means everything to us, and we’re committed to ensuring a safe and respectful learning experience for everyone.

Tuition Policy

Financial transparency is key to building trust and peace of mind for our students and their families.

Tuition Fees and Payments

Our course and program fees are displayed on our website so you can make informed decisions about your studies.
1. Billing and Subscriptions
- Tuition invoices are issued at the start of each subscription period.
- To ensure uninterrupted access to your studies, your subscription will automatically renew on the scheduled renewal date.
- If you wish to pause or cancel your studies, please let us know before your next billing date.
- Any changes to your subscription plan will take effect in the following billing cycle.
2. Makeup Sessions
- We offer a makeup session or a tuition refund for any missed class, provided you give us at least 4 hours’ notice. Unfortunately, requests made with less than 4 hours’ notice are not eligible for rescheduling or refunds. Note: AynulYaqeen Academy reserves the right to make periodic adjustments to tuition fees. We’ll always notify you in advance of any changes, insha’Allah.

Classes During Islamic Occasions

1- Ramadan

During Ramadan, rest assured, we strive to avoid scheduling your classes during iftar or Taraweeh, so there might be slight adjustments to class schedules.

2- Eid Holidays (Eid al-Fitr and Eid al-Adha)

The Academy will be closed for Eid, enabling our teachers, staff, and students to celebrate with their families and communities. May Allah accept our good deeds during these
blessed days.

Refund Policy

We’re here to support you and ensure you feel confident in your learning journey with us. Your satisfaction and peace of mind are important to us. That’s why we offer a 100%
money-back guarantee if:
- You decide to cancel your course during the first week of study.
- Any reason you’re not satisfied during this initial period, you’re welcome to request a full refund. After the first week, refunds are not available for classes that have already been conducted.

Website Registration and Usage

We’re thrilled to welcome users
– Users should be at least 18 years old, or those under 18 with written parental consent.
– Please provide accurate registration information and keep it updated.
– We value your privacy and will only use your information for educational, administrative, or legal purposes. Please visit our privacy policy. Our website is for educational use, so please avoid the following:
– Sharing content that violates Islamic principles, local laws, or community standards, or Insulting, threatening, or defaming others in comments.
– Using the platform for commercial promotions or inflammatory discussions.
– Uploading viruses or harmful software.

Intellectual Property Rights

All content on our website—including text, videos, lessons, designs, and branding—is the exclusive property of AynulYaqeen Academy and cannot be copied or reused without prior written permission.

Changes to These Terms

AynulYaqeen Academy may update these Terms and Conditions to reflect legal or educational changes. Users will be notified at least 14 days before changes take effect, and continuing to use our platform means you accept the updated terms.

Contact Us

We are here to support your learning experience. For questions about our Privacy Policy or
Terms and Conditions, please reach out via:
Email: ‫info@aynulyaqeen-academy.com
Phone: +201228666588
May Allah bless your journey and grant you success in knowledge.

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